At Kaladhar Cashew Industries, your satisfaction is our priority. All items go through a comprehensive quality check before dispatch. Please read our refund and refund policy carefully:

Return Policy:

Returns are not accepted due to Perishable nature of the Food Products

Exchange Policy:

Exchanges are not accepted due to Perishable nature of the Food Products

Damaged or Incorrect Items:

If you receive a product that is damaged or not what you ordered, please notify us within 24 hours of delivery. Contact our customer support with order details and photos of the issue. Upon verification, we will offer a replacement or full refund for the affected items. Please note mandatory requirements regarding Damaged or Incorrect Item refund claim.

  1. We will require sufficient proof to validate the claim.

 2. You are required to take a photo of the delivered package before opening it. The photos should show the shipping labels, and they should be readable.

  3. You are also required to take a box opening video. This video should show the shipping label, the contents of the box, along with damaged item clearly. And the video should be uncut, clear, and unedited. Products delivered in the above scenario can be returned to us, and we can arrange a 100% refund post a successful validation.

Missing/Incorrect Address

Please ensure the correct Delivery address and Mobile Phone Number. No claims for refund will be entertained in cases of incorrect or missing delivery address or mobile number after the cancellation window has closed.

Refund Process: 

Refunds, when approved, will be issued through the original payment method. Please allow 7–10 business days for the refund to reflect in your account.

Cancellation: 

You may cancel an order within 12 hours of placement (before it has been shipped) by contacting us. We reserve the right to charge a nominal cancellation fee (3-4%) if an order is cancelled by the customer. After shipment, only the above policies for damaged/incorrect items apply.

Promotional Products: 

Products purchased during special promotions are eligible for refunds under the same conditions as above.

Contact:

For any questions about refunds or exchanges, please contact our support team at kckaladhar@gmail.com or +91-8387287636. By placing an order with Kaladhar, you agree to our Refund, Exchange and Return Policy.